The Engage and Wealth team in the Application Management Services (AMS) is providing application support (maintenance and small enhancements) for the functional area for Avaloq's CH/FL SaaS clients. The Team covers the topics related to the digital products provided to our clients (e-banking, mobile banking, RM workplace).
There is a strong focus on Web and Mobile application in the banking business: a technical background in these technologies is a key driver in the selection path, but also a good know-how in digital banking solutions.
- Provide application management and support for the securities operation and order processing topics
- Categorize, analyze and reproduce client issues
- Provide workaround for incidents
- Manage and address request of information and service requests
- High level analysis of small enhancements in close collaboration with clients and other stakeholders (i.e., other internal teams or 3rd party providers)
- Liaise with the development teams for implementation of bug fixes and detail analysis, estimation, and implementation of small enhancements
- Ensure high quality service to the customers in terms of reliable delivery and efficient communication
- Carry out exceptional maintenance activities at weekends or public holidays and participates to planned night/week-end on-call service shifts to intervene in case of production disruption.
- University Degree in Computer Science/Engineering or similar discipline
- Experience with front applications
- Knowhow of web technologies (e.g. angular, react, java) or mobile technologies (e.g. kotlin, swift, object C) or other proven technical experience in web/mobile applications
- At least 3-5 years of work experience in the fintech or financial sector
- Strong analytical, problem solving and conceptual skills
- Curious, proactive, autonomous
- Strong service and customer-oriented attitude
- Fluent in spoken and written English
You will get extra points for the following
- German or Italian or French language skills are considered as a plus
Avaloq is a premium provider of front-to-back software and services for over 160 financial institutions around the world. Their clients includes private banks, wealth managers and investment managers, as well as retail and neo banks. They develop software that can be deployed flexibly through cloud-based Software as a Service (SaaS) or on-premises, and they offer Banking Operations outsourcing through their Business Process as a Service (BPaaS) model. Avaloq is a subsidiary of NEC Corporation, a global leader in the integration of IT and network technologies.
