Sound Credit Union has selected Swiss banking software provider Temenos to modernise its collections operations.
The Washington-based credit union, which serves more than 183,000 members through 26 full-service branches, will use Temenos Collections delivered as SaaS.
It offers financial products and services to consumers and businesses.
Sound made its choice after a comprehensive review of its operations and supporting technology.
It aims to improve efficiency, data accuracy, collector productivity and service to members.
The cloud-based platform connects to Sound’s core system in real time.
This helps collections teams view multiple accounts, see account data more clearly and adopt software updates more efficiently.
Sound will also gain flexible customisation, improved note tracking and automated data capture.
The platform also simplifies payment processes and supports document and workflow management.
“At Sound, we are committed to giving our teams the tools they need to work efficiently while delivering high-quality service to our members,”
said Stephanie Mabry, VP of Loss Management and Loan Servicing at Sound Credit Union.
“The US is a strategic growth market for Temenos, and we continue to invest in strengthening our regional presence and innovation to meet the evolving needs of US banks and credit unions,”
said Brian DuVal, President of North America at Temenos.
Featured image: Edited by Fintech News Switzerland, based on image by Magnific.
