Zürcher Kantonalbank (ZKB) has observed sustained interest and broader internal application of its in-house AI tool, ZKB ChatGPT, following a two-month test phase, according to a press release.
The tool is now routinely used for research, drafting and editing of texts, and summarisation tasks across departments.
Usage of ZKB ChatGPT has since extended to more complex tasks.
In the area of Structured Finance, for example, the team has integrated the tool into the credit process for large clients.
Where company profiles were previously created manually, ZKB ChatGPT now assists by generating a first draft based on a custom prompt and existing training data.
Information is automatically extracted from annual reports to refine the content.
The final output is reviewed and completed by subject matter experts.
The bank is continuing to adapt staff training, particularly in prompt engineering, to support effective use of the tool.
The AI team notes that further potential remains, and ongoing improvements to functionality are planned.
ZKB’s collaboration with Microsoft plays a central role in the implementation.
Through the Azure cloud platform, ZKB has access to scalable infrastructure and recent developments in AI.
Christian Sebregondi, Head of Artificial Intelligence at ZKB, stated:
“The collaboration with Microsoft has advanced us technologically and strengthened our overall capacity for innovation. Through access to the latest technologies and the ability to continuously evolve, we can always offer the best solutions to our employees and clients.”
Christian Thier, Financial Services Industry Lead at Microsoft, commented:
“The implementation of ZKB ChatGPT on our Azure cloud platform shows how powerful and flexible our solutions are. We are pleased to support ZKB in further digitalisation and boosting efficiency.”
ZKB views AI as a long-term factor in workplace transformation and productivity.
While it supports automation of routine tasks, the expertise of experienced professionals remains essential.
The bank expects AI to create additional capacity for strategic and creative work, with the aim of improving service quality over time.
Featured image credit: Edited by Fintech News Switzerland, based on image by user850788 via Freepik
