Germany’s Federal Financial Supervisory Authority (BaFin) has fined Deutsche Bank €8 million for breaching the country’s Securities Trading Act (WpHG).

The case relates to Project Unity, which moved Postbank customers onto the parent bank’s shared IT system.

The regulator imposed the fines on 11 November 2026. It found that in 2023, the bank “failed to put in place appropriate organisational arrangements to deal promptly with the increased volume of customer complaints” that followed the data migration.

BaFin said Deutsche Bank was also slow to carry out orders to transfer securities accounts.

Of the total, €5.5 million is for the delayed handling of complaints. The remaining €2.5 million covers the late account transfers.

Under section 80(1) of the WpHG, investment firms must be set up to serve clients properly.

Each firm must find and correct faults in its operations quickly. That duty extends to handling complaints without delay.

Section 69(1) requires firms to execute client orders promptly. BaFin treats a request to move a securities account as one such order. As a result, the transfer must be done within three weeks at the latest.

BaFin can fine a firm up to €5 million, or 10% of its total revenue, for each breach of these rules.

Featured image: Edited by Fintech News Switzerland, based on image by fabrikasimf via Magnific.