Swiss insurtech Credura has introduced what it describes as the first AI-based insurance adviser for private individuals, following a successful pilot phase.
The platform, operated by the FINMA-licensed company, automates the ongoing management of insurance policies and provides independent advice across insurers and products.
Unlike traditional insurance advice, which is typically delivered at specific moments, Credura’s digital adviser operates on a continuous and proactive basis.
It monitors market conditions, identifies potential optimisation opportunities and allows users to implement changes with only a few steps.
A typical Swiss household holds multiple insurance policies with different providers, all of which require regular review to ensure coverage and terms remain appropriate.
This process is time-consuming and often complex.
“A human adviser can only reach this level of depth with significant time and cost,”
said Roman Loosli, Co-Founder of Credura and former CTO of fintech company Stableton.
“Our technology delivers the same level of analysis in seconds, making continuous support economically viable for the first time.”
Credura’s platform consolidates existing policies regardless of provider and monitors them on an ongoing basis.
Interfaces with 17 major insurers support data exchange, while market comparisons cover all available providers.
According to the company, several hundred households took part in the pilot phase. The service is centred on an interactive digital dashboard through which users can address insurance-related questions directly.
The AI system accesses original policy documents and responds to individual queries, such as coverage details or specific scenarios.
Users can submit claims and service requests digitally at any time, and the system manages communication with insurers while keeping them informed of progress.
The platform also responds automatically to changes in market conditions or in a customer’s personal circumstances.
Credura offers two remuneration models. Under an annual flat-fee option priced at CHF 250, the company returns all commissions in full to the customer.
Alternatively, a free model operates on a commission basis, guided by the same neutral AI logic.
Featured image credit: Credura
