Giesecke+Devrient (G+D), a Munich-based security technology company specialising in secure payment has launched a new solution called Convego Message Smart Interact, enabling banks and financial institutions to link printed materials such as letters or brochures with digital content.
Customers can use their smartphones to access information directly from these physical documents.
This development is part of a broader trend in the financial sector towards combining physical and digital touchpoints.
With Convego Message Smart Interact, printed materials are equipped with an NFC (Near Field Communication) chip and interactive buttons.
When a smartphone is placed on the designated area, the chip activates and displays linked digital content on the user’s screen.
For example, a paper with three buttons can guide the customer through card activation, promotional offers, and other services without the need to manually enter a web address.
The technology is intended to support common processes such as activating debit or credit cards.
By embedding interactive features into their correspondence, banks can offer direct access to personalised services.
The system uses conductive ink to print touch-sensitive buttons onto the paper.
These, combined with the NFC chip and a backend server, trigger a browser or app to load relevant content hosted by the bank.
The Convego Message Smart Interact range includes different features: Smart Interact Touch uses printed buttons, Smart Interact Tap allows interaction by tapping an NFC-enabled area with a smartphone, and Smart Interact Scan adds augmented reality functionality via QR codes.
“With Convego Message Smart Interact, we’re offering banks an innovation that is as surprising as it is compelling,”
said Eric Megret-Dorne, Head of Payment Card Issuance at G+D.
“For card issuance, our banking clients and their cardholders receive a new, intelligent touchpoint by connecting the physical medium of paper with the dynamic capabilities of digital services. This sets new standards in service quality and customer experience.”
Featured image credit: Edited by Fintech News Switzerland, based on image by thanyakij-12 via Freepik
