Backbase, a Dutch fintech company specialising in Engagement Banking, has partnered with Feedzai, a provider of financial intelligence solutions, to help banks combat digital fraud while ensuring a seamless customer experience.
This collaboration integrates Feedzai’s Digital Trust solutions with the Backbase Engagement Banking Platform, equipping financial institutions with advanced security measures to enhance customer trust and digital banking interactions.
“By combining Backbase’s engagement banking expertise with Feedzai’s advanced security capabilities, we’re giving financial institutions the complete package – superior customer experience and intelligent fraud prevention in one integrated platform,”
said Jouk Pleiter, CEO and Founder of Backbase.
The partnership enables banks to prevent fraud proactively through AI-driven behavioural analysis across digital channels while reducing operational costs by minimising false positives.
The integration with the Backbase Engagement Banking Platform ensures seamless access to Feedzai’s security capabilities.
Feedzai’s Digital Trust platform continuously monitors user behaviour, device integrity, and potential threats in real time, working in the background while Backbase facilitates customer interactions.
“By partnering with Backbase, we’re empowering financial institutions to deliver a unified, seamless journey that not only protects customers from fraud, but also ensures they feel valued, understood, and safe,”
said Nuno Sebastiao, CEO and Co-Founder of Feedzai.
Featured image credit: edited from freepik
