Cloud Italy

Italian Bank Credem Goes Live With Temenos for a Frictionless Digital Experience

by Fintechnews Switzerland June 23, 2021

Temenos, the banking software company, announced that Italian bank Credito Emiliano (Credem) has gone live with a new mobile app to accelerate its digital banking strategy.

Temenos Infinity, running on the public cloud, will make it quicker and easier for Credem to develop frictionless, personalised, and secure digital banking services that will help it attract new customers and drive long-term customer loyalty.

Credem has already launched a fully renewed new mobile app developed in just nine months using Temenos Infinity.

The new app offers a basic set of features for personal customers and, thanks to the speed granted by Temenos Infinity, will be enriched with new features in a continuous improvement approach.

A small business version will follow in a few months. It includes features that make it easy and convenient to move money, view transactions, check and manage cards, including the re-charge of pre-paid cards and phone tops ups, and initiate instant chat with customer support agents or view the locations of nearest ATMs.

Following the launch of its mobile app, Credem plans to further leverage Temenos Infinity to enhance the customer experience for internet banking later in 2021.

Fabio Caliceti

Fabio Caliceti, Head of Digital Channels, Credito Emiliano commented,

“With Temenos, we have been able to quickly develop a mobile banking experience to compete with the very best in Italy.

 

Temenos Infinity gives us the platform we need to efficiently build and manage exceptional digital banking experiences that keep pace with changing customer needs.”

David Macdonald

David Macdonald, President of Europe, Temenos said,

“Credem has shown how Temenos Infinity can deliver outstanding digital mobile experiences in a very short timeframe.

 

Customer expectations are constantly evolving, but with the continuous innovation and deployment capabilities of the platform, Credem will always be one step ahead of the competition.”