Zurich Insurance Group (Zurich) has appointed Terry Powell as Group Chief Technology Officer and Cristina Ghetti as Group Head of Digital Employee Experience.

Both will report to Ericson Chan, Group Chief Information & Digital Officer, and will be based in Zurich.

The appointments take effect on 20 October.

“I am thrilled to welcome Terry and Cristina to Zurich,”

said Ericson Chan.

“Their leadership in artificial intelligence in the retail and fintech space is precisely the expertise we need to accelerate our digital transformation and further drive AI adoption. They bring a vital customer-centric approach that will significantly elevate the experience for both our customers and employees.”

Terry Powell joins Zurich from ANZ Bank, where he led IT services transformation and cloud adoption.

He previously worked at Domino’s Pizza, centralising global IT and launching AI and digital initiatives to improve customer experience.

As General Manager for Insurance Technology at Suncorp Group, he simplified core insurance systems.

At Zurich, Powell will lead the Group-wide technology strategy, drive AI across the infrastructure, strengthen system resilience, and enhance efficiency and productivity through AI.

Cristina Ghetti brings experience from Nestlé, where she led the sector’s largest AI-tool rollout and integrated GPT-based tools for internal use.

She previously worked at Coca-Cola European Partners, delivering a multi-year digital roadmap and leading post-merger IT integration.

At Zurich, Ghetti will oversee company-wide AI upskilling initiatives, aiming to equip employees with AI skills and support adoption and productivity across the organisation.

Featured image credit: Edited by Fintech News Switzerland, based on image by mrsiraphol via Freepik