Tag "digitalization"

8 Key Trends Changing the Banking Landscape

To remain relevant, banks will have to embrace emerging technologies, become flexible to adopt evolving business models, and put customers at the center of every strategy, according to Deloitte. In a Perspectives piece, the consultancy firm outlines eight main tech

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Banks Still Falling Short in Improving Customer Experience: World Fintech Report 2020

Despite having invested heavily in front-end IT infrastructure to improve customer experience, traditional banks are still falling short behind bigtechs and challenger banks, according to new report by Capgemini and Efma. In their annual World Fintech Report, the two organizations

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10 Trends in Retail Banking to Watch Out for in 2020 and Beyond

The banking industry is undergoing fundamental changes driven by advancements in technology, the emergence of the so-called Open X ecosystem, and the entrance of bigtechs into the scene, according to a report by Capgemini. The consulting firm released in November

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Capco: Banks Must Embrace Digital Change

In the face of growing competition, changing consumer expectations and the broader digitalization of our economy, incumbent financial institutions must embrace digital change and welcome the idea of partnering with digital enablers and fintechs, according to global business and technology

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Swiss Banks Are Falling To Meet Corporate Clients and SME Digital Needs

A new report by Swisscom’s think tank e-foresight and the Institut für Finanzdienstleistungen Zug (IFZ) found that the vast majority of banks are falling to meet consumers’ digital needs, notably when it comes to small and medium-sized enterprises (SMEs). The

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Switzerland Is Lagging Behind on Digitalization, Says New EPFL Study

While Switzerland is a global leader in many sectors, the country is lagging behind on digitalization, according to a new study. In a new report released today, the Ecole polytechnique fédérale de Lausanne (EPFL) – on behalf of Swisscom and

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