Digital Transformation

The Bank Branch of the Future: Consumers Prefer Hybrid Experiences

Digital banking has been displacing many branch interactions in the move towards digital. As consumers increasingly engage with their banks remotely and circumstances such as the pandemic as well as new digitally-focused strategies continue to play out, there are ongoing

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Welche Vor- und Nachteile hat die Digitalisierung?

In unserer schnelllebigen Welt streben wir Menschen mehr denn je nach Ruhe und Pausen im Alltag. Oftmals können wir uns diesen „Luxus” im Arbeitsleben allerdings nicht leisten, da Aufträge vor dem Wochenende noch fertig werden, E-Mails beantwortet und Telefonate auch

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Demand for Digital Identity Verification Surges Amid Booming Virtual Banking Sector

An evolving regulatory landscape, rising digital adoption and the surge in fintech usage is pushing demand for digital identity verification. By 2026, the industry is expected to generate US$17.2 billion in revenue, translating to a compound annual growth rate (CAGR)

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Report: 53% of Global Population Set To Embrace Digital Banking By 2026

With the pandemic accelerating digital adoption across the globe, the popularity of digital banking has soared through the roof. Around 35% of customers adopted online banking, with 30% specifically increasing their use of mobile banking, since COVID-19 struck last year. According

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EU Plans Digital Identity Scheme for All Bloc’s Citizens, Residents and Businesses

The European Commission (EC) has released a framework for a digital identity scheme for all citizens, residents and businesses in the European Union (EU), allowing anyone in the bloc to prove their identity, share electronic documents and access online services

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Banks Fell Short of Meeting Customers’ Expectations in 2021

The COVID-19 pandemic has exacerbated banking-sector issues, forcing retail banks to embrace digital transformation and realign their offerings to customer expectations. But while many have been vocal about delivering superior customer experiences, there is still a large disconnect between what

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