Digital Transformation

Report: 53% of Global Population Set To Embrace Digital Banking By 2026

With the pandemic accelerating digital adoption across the globe, the popularity of digital banking has soared through the roof. Around 35% of customers adopted online banking, with 30% specifically increasing their use of mobile banking, since COVID-19 struck last year. According

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EU Plans Digital Identity Scheme for All Bloc’s Citizens, Residents and Businesses

The European Commission (EC) has released a framework for a digital identity scheme for all citizens, residents and businesses in the European Union (EU), allowing anyone in the bloc to prove their identity, share electronic documents and access online services

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Banks Fell Short of Meeting Customers’ Expectations in 2021

The COVID-19 pandemic has exacerbated banking-sector issues, forcing retail banks to embrace digital transformation and realign their offerings to customer expectations. But while many have been vocal about delivering superior customer experiences, there is still a large disconnect between what

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